hatches up
 
 

Privacy Policy

This privacy policy tells you what to expect us to do with your personal information.

Contact details

Email: support@hatchesup.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details
  • Addresses
  • Purchase or account history
  • Payment details (including card or bank information for transfers and direct debits)
  • Health and safety information
  • Account information
  • Website user information (including user journeys and cookie tracking)
  • Photographs or video recordings
  • Recordings of meetings and decisions
  • Information relating to compliments or complaints

    • We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details
  • Addresses
  • Purchase history
  • Payment details (including card or bank information for transfers and direct debits)
  • Account information
  • Marketing preferences
  • Information used for security purposes

    • We collect or use the following information for service updates or marketing purposes:

  • Names and contact details
  • Addresses
  • Location data
  • Recorded images, such as photos or videos
  • IP addresses
  • Marketing preferences
  • Website and app user journey information
  • Records of consent, where appropriate

    • We collect or use the following information to comply with legal requirements:

  • Name
  • Contact information
  • Financial transaction information
  • Health and safety information

    • We collect or use the following information for dealing with queries, complaints, or claims:

  • Names and contact details
  • Address
  • Payment details
  • Account information
  • Purchase or service history
  • Correspondence

    • Lawful bases and data protection rights

    Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website. Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website:

  • Your right of access: You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
  • Your right to rectification: You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
  • Your right to erasure: You have the right to ask us to delete your personal information.
  • Your right to restriction of processing: You have the right to ask us to limit how we can use your personal information.
  • Your right to object to processing: You have the right to object to the processing of your personal data
  • Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
  • Your right to withdraw consent: When we use consent as our lawful basis you have the right to withdraw your consent at any time.

    • If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy policy.

    Our lawful bases for the collection and use of your data

    Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent: We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time
  • Contract: We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation: We have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

    • Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Consent: We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time
  • Contract: We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation: We have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

    • Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent: We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time
  • Contract: We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation: We have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

    • Our lawful bases for collecting or using personal information for legal requirements:

  • Consent: We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time
  • Contract: We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation: We have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

    • Our lawful bases for collecting or using personal information for dealing with queries, complaints, or claims are:

  • Consent: We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time
  • Contract: We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation: We have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

    • Where we get personal information from

    Directly from you.

    How long we keep information

    We store your information for as long as is necessary for the purposes identified in this Privacy Policy, including to provide our Services, to comply with legal obligations, and to defend our legal rights, property and users.

    The retention periods for your information are determined on a case-by-case basis that depends on the following factors:
  • The nature of the information and why it is collected and processed. The length of time we will keep your information will generally be determined by how long we need that information to provide you with our Services, including any optional features you use and to provide customer support.
  • Legal reasons. In certain cases, we are obliged to keep your information for legal reasons, which may include after your account has been deactivated.

    • Who we share information with

    Data processors:
  • Stripe: Processes online payments and manages transactional data.
  • Rollbar: Handles system errors, and manages data which may include user IP addresses.
  • HubSpot: Manages customer and marketing data (and preferences) in a CRM.
    • Others we share personal information with:
  • Suppliers and services providers.

    • How to complain

    If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we have used your data after raising a complaint with us, you can also complain to the ICO.